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"Digitalization must not exclude anyone" – Senior citizens feel left behind
More and more aspects of everyday life are becoming exclusively digital – from online banking and doctor's appointments to tickets for local and long-distance transport. The AWO Darmstadt is now warning of the consequences of this development and demanding a fundamental right to analog participation so that no one is excluded from social life.
When everyday life without the internet is hardly possible anymore
Whether it's train tickets, bank transfers, or dealing with authorities – digital solutions are considered efficient and cost-saving. However, for many older people or those without access to digital technology, everyday life is becoming increasingly complicated. "There's a large group who theoretically own a smartphone but don't know how to use it. We take care of these people," explains the AWO (Workers' Welfare Association).
At the Heiner Lehr Center on Kopernikusplatz, she runs a branch with a digital consultation service where senior citizens receive support in using smartphones, tablets, and PCs. The aim is to reduce anxieties and promote digital participation.
Demand for a fundamental right
“We need the guarantee that there is always a non-digital alternative,” emphasizes the AWO (Workers' Welfare Association). Lawyer and former data protection officer Thilo Weichert supports this demand: “A fundamental right to analog participation is necessary to prevent discrimination. ‘Digital only’ can exclude people who cannot afford technology or who cannot participate digitally due to age or health reasons.”
Weichert suggests discussing the issue in society and including it in the catalog of fundamental rights in the long term: "Only in this way can it be ensured that existing fundamental rights also apply in the digital space."
Digitalization and analog alternatives in balance
The AWO emphasizes that digitalization should be advanced, but without leaving people behind. Analog alternatives are indispensable – not only for marginalized groups, but also in the event of technical failures. "Digitalization must not exclude anyone. Fair compensation means that progress and participation go hand in hand," the statement concludes.
(DARMSTADT – RED/AWO)
