Due to a software change, online orders will not be possible from November 5th to 16th – already scheduled appointments will remain valid
The customer portal of the municipal services department (EAD) in Darmstadt will be unavailable from November 5th to 16th, 2026 inclusive. This is due to a software upgrade. During this period, citizens will not be able to place orders via the online portal. However, appointments already scheduled will take place as planned.
The temporary shutdown affects all services that can normally be ordered via the customer portal.
Bulky waste, green waste and other services affected
During the transition, it will not be possible to book new appointments or orders for various services via the customer portal. These include, but are not limited to:
- Bulky waste and electronic waste collection
- Green waste collection
- Container service assignments
- Exchange of waste containers
- Full-service offers
- Notifications of change of ownership
The online portal for applications under the Online Access Act (OZG) is also affected by the restriction.
To schedule new appointments, please use email
Anyone wishing to commission a service from EAD during the software migration can contact the customer center by email. Alternatively, the previously known contacts are available.
The EAD explicitly points out that appointments already scheduled between November 5th and 16th will remain in place. Citizens who have already booked a collection or other service therefore do not need to take any action.
Delays in invoices and SEPA mandates
The software changeover also affects invoice processing. Invoices received by the EAD between November 5th and 16th may be processed and paid with a delay.
Furthermore, SEPA direct debit mandates received by the EAD from 5 November 2026 onwards cannot be taken into account in the regular fee collection on 15 November.
The corresponding amounts due will be collected at a later date.
The EAD asks citizens for their understanding regarding the temporary restrictions.
The most important information
- Affected institution: EAD Darmstadt
- Period: Thursday, November 5th, to Monday, November 16th, 2026
- Reason: Software changeover
- Restriction: Online orders and applications via the affected customer portals are not possible.
- Alternative: Orders and appointment requests can be sent via email to the customer center.
- Contact: ead-hotline@darmstadt.de
- Appointments already scheduled: Will remain in place
- Invoices: Delays in processing and payment are possible.
- SEPA mandates: Mandates received from November 5th onwards cannot be considered for the fee collection on November 15th.
(DARMSTADT – RED/EAD)
